faceit Terms of Use

Account Terms on faceit

Eligibility and account opening

To open an account on faceit, you must be of legal age in your jurisdiction. We require your real name, email address, and date of birth. You are responsible for the accuracy of the information you provide. If we discover false or incomplete information, we may suspend or close your account and forfeit any balance.

Your account is personal and non-transferable. You may not share your login credentials or allow others to use your account. If your account is compromised, notify us immediately via the Help section on faceit. We are not liable for unauthorized access if you failed to protect your password or shared it deliberately.

Deposits on faceit

We at faceit accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). mobile banking and e-wallet deposits typically credit your balance within seconds. Bank transfers take 1–2 business hours on weekdays. We do not process deposits on weekends or public holidays; transfers made then will arrive on the next business day.

Deposits are non-refundable once they reach your faceit account, except in cases of payment error (e.g., accidental duplicate transfer). If you believe a deposit was made in error, contact our support team with your transaction reference number. We will investigate and refund errors within 5 business days.

Withdrawals and identity verification

You may withdraw your balance at any time on faceit, subject to account verification. Before your first withdrawal, we require identity verification: upload a copy of your national ID, driving license, or passport. Verification typically takes 1–2 business hours during weekday business hours. Once verified, subsequent withdrawals are faster.

Withdrawals are processed to your original deposit method. If you deposited via local payment, your withdrawal goes to your online payment account. If you deposited via a e-wallet virtual account, your withdrawal returns to that mobile banking account. We do not allow withdrawals to third-party accounts or cryptocurrency wallets.

Withdrawal processing takes 1–2 business hours on weekdays, subject to your bank's processing windows. We do not process withdrawals on weekends or public holidays; requests submitted then are queued for the next business day. During major holidays like Idul Fitri, Idul Adha, and Imlek, processing may take longer due to bank closures.

• 1
  Request withdrawal on faceitStep 1

  Log in to your account and go to the Withdrawal section. Enter your withdrawal amount and confirm.

• 2
  Complete identity verificationStep 2

  If not yet verified, upload your national ID, license, or passport. We process verification within 1–2 business hours.

• 3
  Withdrawal is processedStep 3

  Once verified, we send your funds to your original deposit method within 1–2 business hours.

Game Rules and Bonus Terms on faceit

Sportsbook and market rules

On faceit, we settle football markets (Liga 1, Piala AFF, Champions League) according to official match results announced by the relevant league or governing body. We do not offer betting on abandoned or rescheduled matches unless explicitly stated in market terms. If a match is abandoned, postponed, or rescheduled, we void all unsettled bets and refund stakes to your faceit account.

Asian handicap, total goals, and both teams to score markets are settled based on the final official score. Live markets update in real time, but settlement may take up to 24 hours after the match ends. We reserve the right to correct obvious settlement errors within 7 days of the market close.

Live-dealer and slot mechanics

Our live-dealer games (blackjack, roulette, baccarat, Dragon Tiger) are dealt by professional croupiers in certified studios. All games are independently audited for fairness. Results are determined by card draw or wheel spin—not by player history or account balance. We do not manipulate individual game outcomes based on losses or session length.

Our slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) use certified random-number generators. Each spin is independent. We display each game's return-to-player percentage and volatility rating. Outcomes are not influenced by previous spins or by your account activity.

Bonus and promotional terms

We at faceit do not advertise fixed bonus amounts or guaranteed percentages. Any promotional offer is subject to specific terms displayed at the time of the promotion. Bonuses may require a minimum deposit, a turnover requirement, or may apply to specific games only. We reserve the right to withdraw promotional offers at any time.

If you claim a bonus on faceit, you agree to its conditions. Bonuses are non-transferable and cannot be withdrawn as cash unless we explicitly state otherwise. If you breach bonus terms (e.g., by closing your account or exceeding maximum bet limits during the turnover period), we may forfeit the bonus.

Dispute resolution and liability

If you dispute a settlement, a withdrawal delay, or an account issue on faceit, contact our support team in writing via the Help section. Provide your account details, transaction references, and a clear description of the issue. We will investigate and respond within 5 business days.

We at faceit are not liable for losses resulting from your betting decisions, connection failures on your end, or third-party payment processor delays. We are also not liable for decisions you make based on odds, match schedules, or game rules as displayed on our platform. You acknowledge that betting carries financial risk.

We reserve the right to suspend or close your account if you violate these terms, use multiple accounts, engage in fraud, or breach any gaming regulations in your jurisdiction. Closure may result in forfeiture of your balance if misconduct is confirmed.

Jurisdiction and applicable law

Our service on faceit is available only where local law permits. We do not offer our service in jurisdictions where online gaming is prohibited. You are responsible for confirming that access and use comply with your jurisdiction's law. We are not liable if you access faceit from a prohibited jurisdiction.

These terms are governed by the law of the jurisdiction where faceit operates. Any dispute is resolved through our internal dispute process and, if necessary, arbitration. You waive the right to pursue legal action in court, except where your local law forbids arbitration clauses.