faceit Platform Privacy Notice

What Data We Collect on faceit

Account registration

When you open an account on faceit, we collect your email address, password (encrypted), full name, and date of birth. We use this information to create your account, verify your age, and communicate with you about account changes or service updates. Your email is the primary way we contact you, so we ask you to keep it current.

Identity verification and payment data

Before you withdraw funds from faceit for the first time, we ask for identity verification. We collect a copy of your national ID, driving license, or passport. We also record your full name and address as shown on your ID. We use this information to confirm your identity, prevent fraud, and comply with Indonesian and international anti-money-laundering regulations.

When you deposit or withdraw on faceit, we record the amount, date, payment method (e.g., DANA, e-wallet, mobile banking), and the last four digits of your account or card. We do not store your full payment credentials—our payment processors handle encrypted data directly. We retain transaction records for at least five years to comply with regulatory requirements.

Game activity and betting history

We at faceit record every game you play—each Liga 1 bet, each live roulette hand, each slot spin. We log the game type, your stake, the outcome, and the time. We use this data to settle bets fairly, prevent fraud, and investigate disputes if you contact our support team with a question about a specific round.

We also track your login history, IP address at login time, and device type (mobile, desktop, app). This helps us detect suspicious account activity—for example, if your account is logged in from two different countries within a few minutes, we flag it for review.

Communication and support

If you contact our support team on faceit, we keep a record of your messages, the issue you reported, and our response. We use these records to improve our support process and to respond to follow-up questions. Support conversations are kept confidential and shared only with staff members who are helping resolve your case.

Our Data Use and Protection Practices

How we use your data on faceit

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  Account administration: We use your name, email, and date of birth to set up and maintain your faceit account.
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  Payment processing: We share transaction data with certified payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) to execute deposits and withdrawals.
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  Fraud prevention: We use login history, IP address, and betting patterns to detect and prevent fraudulent account access.
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  Regulatory compliance: We retain identity and transaction data to comply with anti-money-laundering and anti-terrorism-financing regulations.
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  Service improvement: We analyze game logs and support inquiries to identify technical issues, improve our platform, and enhance user experience on faceit.

Third-party processors and data sharing

We at faceit work with external processors to deliver our service. Payment processors receive transaction data to execute your deposits and withdrawals. Email service providers send you account verification messages and support responses. Analytics services help us track which games are most popular and identify technical problems.

All processors we use have signed data-processing agreements with faceit. These agreements require them to use your data only for the purpose we specify and to maintain security standards comparable to our own. We do not share your data with marketing firms, advertisers, or other third parties unrelated to serving your account.

Data retention and your rights on faceit

We keep your account information as long as your faceit account is active and for five years after closure (to comply with regulatory requirements). You can request that we delete non-essential data earlier—for example, we can remove your phone number if you no longer use it—by contacting our support team.

You have the right to access all data we hold about you on faceit. Send a request to our support team with the subject "Data Access Request," and we will provide a copy of your account information, transaction history, and game logs within 30 days.

If you believe we are misusing your data, or if you want to close your faceit account and request that all non-regulatory data be deleted, contact our support team. We will process your request according to applicable data protection laws.

Data location and jurisdiction

Our servers may sit outside Indonesia. Your data may be processed, stored, or backed up in jurisdictions other than your own. By using faceit, you consent to this data transfer. If your local laws prohibit data transfer outside your country, you may not be able to use our service. We recommend reviewing your jurisdiction's data protection laws before opening an account.

We at faceit are committed to protecting your privacy while operating a service that requires identity verification and transaction tracking. If you have questions about our data practices, contact our support team using the Help section on faceit. We respond to privacy inquiries in English during business hours.