faceit Account & Payment FAQ
Our users ask about account setup, payment methods, game rules, and security on faceit regularly. Questions range from KYC document requirements to withdrawal timing, bonus terms to password recovery, and how our live-dealer tables compare to slots. This page consolidates the answers we provide most often so you can find guidance without waiting for support contact.
The FAQ resolves common operational questions—what documents you need, how deposits and withdrawals work via DANA, e-wallet, mobile banking, or bank transfer, how RTP functions in slots, and what to do if you forget your password. For detailed policy language, refer to our Terms page. For jurisdiction-specific notices or legal details, consult our Legal Notice.
Read this page first when you encounter a routine question. If your issue is not covered here, or if you need immediate help with a transaction, contact our support team via email or in-app messaging. We aim to respond within standard business hours. For account security concerns, use the Account Security page to understand our practices and your obligations.
Topics covered in this FAQ
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via local payment, online payment, e-wallet, mobile banking, local payment, and Indonesian bank transfers
- Game rules and mechanicsRTP, bonus terms, live-dealer tables, slots, and sportsbook
- Security and account careaccount protection, support contact, and jurisdiction notice
To reset your password on faceit, go to the login page and click "Forgot password?" Enter the email address associated with your account. We will send a reset link to that email within a few minutes. Click the link, set a new password (at least eight characters, containing letters and numbers), and confirm. Your new password takes effect immediately. If you do not receive the reset email, check your spam folder or contact support. For security, we never send passwords via email—we only send reset links. If you cannot access the email address linked to your account, contact our support team with proof of account ownership so we can help you regain access.
To reset your password on faceit, go to the login page and click "Forgot password?" Enter the email address associated with your account. We will send a reset link to that email within a few minutes. Click the link, set a new password (at least eight characters, containing letters and numbers), and confirm. Your new password takes effect immediately. If you do not receive the reset email, check your spam folder or contact support. For security, we never send passwords via email—we only send reset links. If you cannot access the email address linked to your account, contact our support team with proof of account ownership so we can help you regain access.
Payments and transactions
We support deposits starting from a minimum amount (set per payment method) and typically capped at a daily limit per account. E-wallets like DANA, e-wallet, mobile banking, and local payment tend to have lower minimums and daily caps set by the wallet providers. online payment transfers and direct bank transfers via e-wallet, mobile banking, local payment, and online payment virtual accounts offer wider ranges and often higher daily limits. The exact minimums and maximums are displayed when you select your payment method during deposit. If you exceed a daily limit, you can deposit again the next day. For questions about specific limits or to request adjustment, contact support.
Yes. We at faceit support transfers from all four major Indonesian banks. For e-wallet, mobile banking, local payment, and online payment, you can transfer to our virtual account number shown during the deposit screen. Virtual account numbers are unique to your account, so funds are credited instantly once our bank confirms receipt. Transfer fees are set by your bank. During high-volume periods such as around Idul Fitri or Piala AFF tournaments, bank processing may take longer than usual—we recommend initiating transfers with a buffer of a few hours. If a transfer does not appear in your faceit account within one business day, check with your bank and then contact our support team with your transaction reference number.
Game rules and mechanics
RTP stands for Return to Player. It is a percentage that represents the average amount a slot game returns to players over a very large number of spins. For example, an means that over millions of spins, the game is designed to return 96 cents for every dollar wagered. The remaining non-specific info is the house edge. RTP is not a guarantee for individual sessions—some sessions you win more, others less. RTP varies by game: our slots such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways each have their own published RTP between non-specific info and non-specific info. You can view a game's RTP in the game info or help menu. Higher RTP does not mean a game is easier to win—it is a long-term statistical measure only.
Bonus offers on faceit vary by campaign. A typical welcome bonus for new users might include a deposit match or free bets, subject to specific terms. Common terms include a minimum deposit requirement, a playthrough or wagering requirement (a multiplier applied to the bonus amount before you can withdraw), and restrictions on which games qualify. Bonuses are often valid for a limited time—commonly 7 to 30 days. Some bonuses apply only to sportsbook markets (Liga 1, Piala AFF, Champions League), while others apply to live-dealer tables or slots. We display full bonus terms on the promotion page when you are eligible. Read the terms before accepting a bonus. If you have questions about a specific offer, contact support.
Security and support
You can contact our support team via email using the address listed in your account Settings under "Help & Support" or on our Contact page. Include your account username, the date and time of your issue, and as much detail as possible. We aim to respond within one business day. For urgent account security issues—such as suspected unauthorized access—use the in-app security alert feature or mark your email as urgent. Support hours follow standard Indonesian business hours. If you submit a request outside business hours, we will respond the next working day. For faster assistance on simple queries, use the in-app chat feature if available in your region.
This question appears in the Account section above. Please scroll up to "Account and registration" for the full answer.